Each health plan provides provider information to NaviNet. Some health plans give us a list of all the providers who submit claims, and others give us only those providers currently contracted with the health plan. Sometimes this data is not entirely up-to-date, so you may find that not all providers are currently available in the drop-down menus within NaviNet transactions.
The easiest way to add providers to NaviNet is to use the Add Tax ID feature in the Manage My Profile section of NaviNet. When you add a tax ID for your office in NaviNet, NaviNet automatically adds all of the providers associated with that tax ID. These providers are then available for use with any health plan associated with that tax ID.
To remove a specific provider across multiple health plans, you must open a case with NantHealth Support.