When I search for a patient, sometimes I see the Patient Search Results screen, but other times I immediately see the Details screen. Why?

Health Plans: 

  • 1199SEIU,
  • AllPayer Access,
  • AmeriHealth Caritas District of Columbia (ACDC),
  • AmeriHealth Caritas Louisiana,
  • AmeriHealth Caritas Pennsylvania,
  • AmeriHealth Caritas VIP Care,
  • AmeriHealth Caritas VIP Care Plus,
  • Blue Cross and Blue Shield of Nebraska,
  • Blue Cross Complete of Michigan,
  • Cigna,
  • Clover Health,
  • First Choice VIP Care Plus,
  • Gateway Health,
  • Geisinger,
  • Health Partners Plans,
  • Horizon NJ Health,
  • Keystone First,
  • Keystone First VIP Choice,
  • Neighborhood Health Plan of RI,
  • Select Health of South Carolina,
  • The Health Plan,
  • West Virginia Family Health,
  • NaviNet Open

Workflow: 

  • Eligibility and Benefits

If your search criteria returns multiple results, the Patient Search Results screen appears in which you can select the desired patient. If your search criteria returns only one result, the system displays the Details screen for the patient.

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