When I click View/Print, I don't see the benefit type I want to print. What do I do?

Health Plans: 

  • 1199SEIU,
  • AllPayer Access,
  • AmeriHealth Caritas District of Columbia (ACDC),
  • AmeriHealth Caritas Louisiana,
  • AmeriHealth Caritas Pennsylvania,
  • AmeriHealth Caritas VIP Care,
  • AmeriHealth Caritas VIP Care Plus,
  • Blue Cross and Blue Shield of Nebraska,
  • Blue Cross Complete of Michigan,
  • Cigna,
  • Clover Health,
  • First Choice VIP Care Plus,
  • Gateway Health,
  • Geisinger,
  • Health Partners Plans,
  • Horizon NJ Health,
  • Keystone First,
  • Keystone First VIP Choice,
  • Neighborhood Health Plan of RI,
  • Select Health of South Carolina,
  • The Health Plan,
  • West Virginia Family Health,
  • NaviNet Open

Workflow: 

  • Eligibility and Benefits

The View/Print menu only displays benefit types for which full detail is immediately available without submitting another request to the health plan. If you do not see a benefit type that you want to print:

  1. Click Cancel to close the View/Print menu.
  2. In the Benefits menu, click the benefit type to retrieve and display the details.
  3. Click View/Print again. The benefit type should now be available in the menu. 

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