Why was Manage My Profile deactivated after I tried to log in to NaviNet three times?

Health Plans: 

  • NaviNet Basics

Workflow: 

  • Manage My Profile,
  • Troubleshooting

For security reasons, NaviNet will automatically disable logins after a fixed number of failed attempts. This reduces the risk of having an unauthorized user or hacker try to access NaviNet by guessing your password. It is considered industry best practice to limit the number of unsuccessful attempts to log in to a system. If your account is deactivated, your NaviNet Security Officer can reset your password for you.

To find out who the NaviNet Security Officer is for your office, see Finding Your NaviNet Security Officer.

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