Why am I being signed out because another user has signed in with my credentials?

Health Plans: 

  • NaviNet Basics

Workflow: 

  • Manage My Profile

For security purposes NaviNet has signed you out because someone has signed in using your credentials from another computer or another browser. HIPAA guidelines prohibit the sharing of user credentials.

Contact your NaviNet Security Officer if you did not sign in to NaviNet from another computer or browser.

NaviNet requires each user to have their own username and password. There is no extra charge for additional users per office. If you suspect there is username sharing in your office, please contact your NaviNet Security Officer.

HIPAA standards do not allow NantHealth Support to reset or create accounts where there is an active Security Officer. You can find out who your NaviNet Security Officer is by following the instructions here.

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