What if I forget my password?

Health Plans: 

  • NaviNet Basics

Workflow: 

  • Manage My Profile

If you forget your password, go to NaviNet. On the sign-in screen, click Forgot password, type your username, and click Submit

Within five minutes, if we have a verified email address on file for your username, we'll email you a link to reset your password. 

Troubleshooting

  • If you don't receive an email within five minutes, contact your NaviNet security officer.
  • If you're locked out of your account, ask your NaviNet security officer to reactivate it. NaviNet automatically disables user accounts after a few failed sign-in attempts.
  • If you forgot your username, click Forgot username on the sign-in screen.
  • For further assistance, call NantHealth Support at 888-482-8057. Phone help is available Monday through Friday, from 8:00 am to 11:00 pm ET, and Saturday, from 8:00 am to 3:00 pm ET.

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