When you add a tax ID for your office in NaviNet, NaviNet automatically adds all of the providers associated with that tax ID. These providers are then available for use with any health plan associated with that tax ID. See Adding a Tax ID and its Associated Providers to Your Office for more details.
When you use Manage My Profile to change your office's address or phone number, the change affects onlyNaviNet. You must still contact any health plans you work with to give them your new address or phone number.
NaviNet requires that you change your password at set intervals, in accordance with HIPAA security standards. However, you can change your password at any time. If you forget your password, see Resetting Your Password.
Yes. To change the amount of time your office can remain inactive in NaviNet before the system automatically logs you out, contact your office's Security Officer. If you're the Security Officer, see Changing My Office Timeout Period.
The Security Officer is the only person in your office authorized to make this change. Ask your Security Officer to extend or shorten the period in which you want to keep your session open while NaviNet is inactive. The default time period is 30 minutes.
Yes. You can access NaviNet using Internet Explorer, Mozilla Firefox, Google Chrome, and Safari. Refer to Browser Requirements for more information.
Note: Some functionality hosted by health plans or plan-approved vendors may not be available in all browsers. If you try to access this functionality, you will be prompted to access the functionality using Internet Explorer.
New NaviNet users must wait 24 hours to access some Manage My Profile functionality. Some screens may be blank. If the screens are blank after 24 hours, or if you're not a new user, contact NantHealth Support.
Yes, your username and password lets you access NaviNet from any computer that has Internet access. You can log into NaviNet from the computer most convenient for you within your office setting, or even from home.
For security reasons, NaviNet will automatically disable logins after a fixed number of failed attempts. This reduces the risk of having an unauthorized user or hacker try to access NaviNet by guessing your password. It is considered industry best practice to limit the number of unsuccessful attempts to log in to a system. If your account is deactivated, your NaviNet Security Officer can reset your password for you.
For security reasons, usernames and passwords may not be shared by more than one user. In addition, if a second person signs in to NaviNet while another user is already using that account, the first person will be signed out automatically.
For access to a specific workflow, ask your NaviNet Security Officer. He or she can enable or disable selected NaviNet workflows on a user-by-user basis. To find out how to find your Security Officer, see Finding Your NaviNet Security Officer.
For security purposes NaviNet has signed you out because someone has signed in using your credentials from another computer or another browser. HIPAA guidelines prohibit the sharing of user credentials.
Contact your NaviNet Security Officer if you did not sign in to NaviNet from another computer or browser.
NaviNet requires each user to have their own username and password. There is no extra charge for additional users per office. If you suspect there is username sharing in your office, please contact your NaviNet Security Officer.
Adobe Portable Document Format (PDF) is a universal file format that preserves the fonts, images, graphics, and layout of any source document, regardless of the application and platform used to create it. Adobe PDF files are compact and complete, and can be viewed and printed by anyone with free Adobe Reader software.
NaviNet uses Adobe PDF to distribute various documents to ensure that our customers will be able to easily access and reliably print the documents.
Data offloaded from NaviNet will be retained in an archive for 6 years, to assist NaviNet trading partners in meeting HIPAA-mandated PHI-access obligations. Access to this archived data will be available upon written notice by our health plan customers.
Action Items are never deleted. This is so that you always have a record of your work. Once you have completed the work requested in the action item, check the box next to the item and click Mark Complete. This will change the status from incomplete to complete. If you do not wish to see the completed Action Items, you may run a search of only Incomplete Action Items. There are some exceptions.